Role of Stakeholder Paper

682 Words Nov 20th, 2012 3 Pages
Role of Stakeholder Paper
Jasmine Zeno
MGT/420
November 1, 2012
Dr. Allen Timmons

Role of Stakeholder Paper
Introduction
The purpose of this paper is to identify who are the stakeholders in an organization and the importance they play within an organization. First I will identify what a stakeholder is and explain how important stakeholders are to the growth of the organization. Next I will explain how and identify the quality management process and how the stakeholders play an important role in the implementation quality management process. Finally I will conclude by using Federal Express as an example organization from our reading how they were able to involved different stakeholders within their organization to roll out a new
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According to our reading the management processes that overarch and tie together the control and assurance activities make up quality management (S. Thomas Foster, 2007). It is important for an organization to have effective quality management. The reading states that a number of mangers, supervisors, and employees are all involved in quality management. Such as, planning for quality improvement, creating a quality organizational culture, providing training and retraining and providing leadership and support and the list goes on (S. Thomas Foster, 2007).
Federal Express management evaluation system
Federal Express doors open in 1973; there were eight small aircrafts at that time to handle the workload. Now today Federal Express is one of the world’s largest cargo fleet. FedEx’s philosophy guide management policies and actions were “People-Service-Profit (S. Thomas Foster, 2007). FedEx integrate all levels when implementing a policies within in their organization. Let’s take for example FedEx management evaluation system called SFA (survey, feedback, action) that involved a survey of employees, analysis of each group’s results by the work group’s manager, and a discussion between the manager and the work group to develop written action plans for the manager to improve and become more effective (S. Thomas

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