Management and Leadership
Within the organizational structure of most businesses you will likely find management and leadership coexisting. Commonly, the words are often substituted for one another. However, each word has a distinctly different definition. A manager does not necessarily make a good manager. Management is defined as those individuals in an organization that have the authority and the responsibility to manage the organization through the control of production processes and ensuring that they operate efficiently and effectively. Leadership is defined as the skills and ability to set future goals in accordance with the organizational goals and to communicate those goals to other employees in such a way that they
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In one example, I have helped to create a healthy organizational structure by following the same approach that Andrea Jung of Avon had taken. That approach was based on a mental image of a future possible state of the organization, or in this case department. Despite previous management?s lack of vision, by investigating into the different positions within my team and listening to employees feedback, I was able to implement process changes that resulted in a 30% decrease in work duplication, a 30% decrease in product cycle times, and an increase in productivity by 40%. Besides the obvious measurable results of the process changes, it created better employee behavior and a more motivated workforce. A democratic leadership style allows the employees to be a part of the decision making process and to accept uncertainty, because they have confidence that the leader will provide solutions to any problems that may arise. In my opinion, the worst thing a leader can do is to make no decision when faced with a difficult decision try something new or to leave things in their current condition. An attempt to at least try something new lends to a leader?s credibility. Since these changes tool affect, I am getting more feedback from my employees than ever before.
Another example of creating a healthy and happier organizational structure would be the implementation of an employee recognition program. I have also implemented a recognition