Stop, Think, and Listen Before Speaking
When people speak before thinking or even listening to what is being said, the breakdown of communication can happen rapidly. Poor listening habits can negatively affect business and personal relationships. Here is a situation where poor listening habits and poor thinking skills had a negative impact and hindered the communications between a leader of a Family Readiness Group (FRG) and the FRG members.
In July of 2003, 1/87 Infantry Battalion deployed to combat in Afghanistan. The deployment was to be only six months long, and the soldiers would be rejoined with their family members shortly after the New Year started. The family members that were left behind formed a FRG to assist families during
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Once Deborah confirmed that the information her husband had given to her was, true Deborah called just the wives in her section. One by one, Deborah called the wives in the section and informed them that though the information was not being officially released as of yet, that she should be prepared for her husband to be gone another four to six months. Making these telephone calls was one of the toughest task’s Deborah has ever had to do; Deborah’s heart would sink every time she had to inform another wife that her husband was not coming home when he was expected. When Deborah finished calling all the wives in the section, she crawled back into bed and held her children tight, knowing that in the morning when they woke up she would have the hard task of also informing her daughters that their father would not coming home for several more months. By 9:00 a.m., Deborah’s phone was ringing off the hook the First Sergeant’s wife, the Company Commander’s wife, and the Battalion Commander’s wife were all calling and yelling at her for calling and upsetting the wives in the section. All the women told Deborah the same thing, that the information that Deborah had passed on to the wives in the section was wrong. The senior wives wanted to know where Deborah had received her information and informed her that if the Battalion were to be extended over in Afghanistan for another six months that she would be the first to know and she has not received such