Essay on The ISO 9000 Series

920 Words 4 Pages
What it is

The ISO 9000 series is the International Organization for Standardization's family of standards for quality management. They provide standardised requirements for business quality management systems to ensure satisfaction of customers and stakeholders. It is made up of 3 standards, ISO 9000, which details the definitions and terminology to explain the concepts used in the other parts of the standard, ISO 9001 which contains requirements for certification and ISO 9004 provides a set of guidelines for developing systems not covered in ISO 9001.

The ISO 9000 standards are based on eight quality management (QM) principles chosen for their ability to improve performance and achieve success. They are aimed at senior management
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Where it came from DEVELOPMENT

The ISO 9000 series was developed in during the 1980's, as global corporations were pushing to improve their quality. They understood operating in a global market they needed to offer some assurances to the their customers that products and services were going to be of the quality they expected. Until that time customers had to accept individually guarantees on products with no proof of quality control.

Planning started in 1981 and the series of standards were not published until 1987, and since it has had 3 major amendments. The 1987 version was based on the British Standards Institution's BS 5750 standard, published in 1979, which had 3 "models'. ISO 9001:1987 Model for quality assurance in design, development, production, installation, and servicing, for companies who were manufacturing new products, 9002:1987 Model for quality assurance in production, installation, and servicing, which contained the same material as 9001, but without covering the manufacturing of products, and 9003:1987 Model for quality assurance in final inspection and test, which covered final inspection of the finished product, but ignored how the product was produced.

An amendment in 1994 allowed companies to have chosen one of either 9001,9002 or 9003 to measure its quality management systems (QMS) against, and served as a guideline for third party auditing companies to measuring operations against the

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