Total Quality Management Essay

877 Words 4 Pages
     TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes, including employee participation, teamwork, and leadership.

There are five key principles:

1) Plan (drive direct)
2) Do (deploy, support, and participate)
3) Check (review)
4) Act (recognize, communicate, revise)

1) Training
2) Suggestive Scheme
3) Measurement + Recognition
4) Excellence Teams

1) Statistical process control
2) Team oriented problem solving (TOPS)

1) Systematic measurement + focus
2) Excellence Teams
3) Cross-functional process management
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The last article of TQM is to have a process of statistical data to evaluate success, and to see how well the company is doing.

The Application of Total Quality Management into the Construction Industry

The construction industry is often viewed as disorganized and plagued with constant problems, cost overruns, unkept deadlines, disputes, and lawsuits. Construction management is a very difficult task with numerous variables that must be dealt with; such as dealing with many different types of highly skilled and specialized laborers, thousands of different materials, complex and highly technical designs and management systems, many different suppliers, and also completely uncontrollable factors such as weather and ever changing regulations that must be followed.
In recent years the construction industry has turned its attention to the implementation of TQM to try to increase productivity and efficiency. The construction industry is highly competitive and is hurt by adverse relationships, absenteeism, low morale, and high turnover. Total Quality Management is a method that can be used by the industry to improve the construction process.
In a study led by Farzad Shahbodaghlou and James Adrian of Bradley University (Peoria Illinois) for the Illinois Department of Transportation (IDOT) a plan for how TQM could improve their department was developed. Shahbodaghlou and Adrian developed

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